Privacy Policy

1. Introduction

Hop Event Ticketing ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our event ticketing platform and related services.

We operate in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

We collect the following types of personal information:

When you purchase tickets: Your name, email address, phone number, mailing address, postal code, city, and province. This information is required to process your order and deliver your tickets.

When you create an organizer account: Your name, email address, organization name, and contact details.

Payment information: Credit card and Interac payment details are processed directly by Stripe, our payment processor. We do not store your full credit card number on our servers.

Automatically collected information: When you visit our website, we may collect technical information such as your IP address, browser type, and pages visited.

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your ticket orders
• Send you order confirmations and tickets via email
• Facilitate event check-in and admission
• Communicate with you about events you have purchased tickets for
• Send event-related communications on behalf of event organizers
• Provide customer support
• Generate sales reports and analytics for event organizers
• Improve our platform and services
• Comply with legal obligations

4. Information Sharing

We share your personal information only in the following circumstances:

With event organizers: When you purchase a ticket, your name, email, phone number, and order details are shared with the event organizer so they can manage their event and communicate with attendees.

With Stripe: Payment information is shared with Stripe to process your transactions. Stripe's handling of your data is governed by their own privacy policy.

As required by law: We may disclose your information if required to do so by law, regulation, or legal process.

We do not sell your personal information to third parties. We do not share your information with advertisers or marketing companies.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Order and transaction records are retained for the period required by applicable tax and business laws.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Our platform uses encryption for data in transit, and payment processing is handled by Stripe, which is PCI DSS compliant.

However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Your Rights

Under Canadian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Withdraw consent to the collection, use, or disclosure of your information

To exercise any of these rights, please contact us at dan@hop.events.

8. Email Communications

When you purchase a ticket, you will receive transactional emails including your order confirmation and ticket. Event organizers may also send you communications related to the specific event you purchased tickets for.

These are not marketing emails and are directly related to your ticket purchase. If you have concerns about communications from an event organizer, please contact them directly or reach out to us.

9. Cookies

Our platform uses cookies and similar technologies for essential functionality such as session management and security. We do not use third-party tracking or advertising cookies.

10. Children's Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

12. Contact

If you have questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at dan@hop.events.

Hop Event Ticketing
St. Thomas, Ontario, Canada